You can not win a chargeback as a seller when using PayPal
I sold some things on eBay and the buyer came to visually inspect the items. After he examined each product he asked if he could pay me through paypal when he got home. I said no. He reluctantly paid me and I figured this guy would be trouble.
Unfortunately, I was right. He emailed me a week later saying that a big part of what he bought was damaged and filed a claim against me. I called PayPal and they told me to escalate it to a dispute and submit all the evidence I discussed over the phone. I won the dispute and got my money back.
The buyer threatened me over email and said he was going to do a chargeback. Again I called PayPal frantic because I’ve been an amateur seller since 2003 and never had any problems for 12 years. They said to re submit my evidence and they would fight for me against the chargeback. Next thing I know I lost the chargeback.
My account had been negative for months because of this one buyer who every PayPal employee I spoke with said he was a fraud and setting a scam. I told them I feel like a lawyer fresh out of law school would have done a better job with the kind of evidence I had given them. They said if I ever need to get the records to subpoena them and hire a lawyer myself. It ends with me having to pay PayPal back money and my account is still frozen and them not caring that the crook just won. I kept hearing how they could not help me and that was more frustrating than anything.
Now I will never use PayPal again and I will pay back my negative balance one penny at a time. I also had to close my eBay account even though I use it to buy things for my kids. I tell me kids, “Don’t tell me what you can’t do, tell me what you can do.” It’s a shame that my kids who are 5, 7, 10, and 12 know this better than a PayPal employee. I’m really disappointed how they know this guy is a crook, but did so little to get my money back and do what was right.
Posted: September 18, 2015 at 2:18 pm