Paypal stole my money for scam person in united states. On Nov 23 I sold 800$ item on ebay and seller asked if I can ship it with canada post and put his contact number on it. I agreed and ship it next day the 24th and notified buyer item will be at your home in 4 to 6 days max.
The item arrived 28 Nov and shows delivered. I contacted buyer same day to ask about item but he refused replay. On Dec 2, buyer said he was away but he didn’t receive item but he will check USA post office. I replay and wrote please let me know if you find it or not but he never replay after this msg. I called number he gave me and msg that number but both answers were”wrong number”. Dec 3 I contacted buyer again but refused to replay. On Dec 6 I was surprised that I got 4 Emails followed each other in one time from paypal stated Dispute, Escalate, Investigation, Closing case respectively. The process shouldn’t be like this fast and didn’t even have time to defend myself in dispute with buyer. Buyer was lying and stated that he tried to contact via ebay but i never respond which I can proof the opposite. I have all documents that made this buyer suspicious.
However, I called paypal and they appeal the case for me and asked to attach in website shipping postage, tracking number and other evidence documentations . It took me 4 hours to arrange these documentations while my finals this week. On Dec 7, I got 2 emails follow each other from paypal. First one was requesting additional information from me to investigate and need to submit it in 72 hours. Second one was 3 minutes after the first and stated that my appeal is closed!!!!!?? I called paypal and they said they gonna open it again but need to send files because my files I submitted first time are corrupted.
Well, I sent all documentation again “tracking, postage label” Also proof that buyer never contacted me as he stated, the wrong number he gave me, and the Emails from paypal shows injustice for not giving me time to write dispute back and even they closing my appeal after 3 minutes of asking me to provide information. I think this buyer has relation with paypal agents who can do all things for him.
Paypal only have one word replay every time is ” you have to have an online signature that can be viewable from buyer that he received item”. If this is how their investigation only depends on, then why they tell me to send evidence and postage of shipping and tracking and made lose my time to collect msgs that shows buyer is lier and never contacted me as he stated in dispute, why don’t they investigate this with him that I was contacted him via ebay and by wrong phone number he gave me. I’ve bought this phone for my wife but she said sell it to pay for our living.
Now paypal gave this scammer my phone and money too without any investigation as they were stated. Their investigation is a jock, they don’t know how to investigate.
This buyer he laid about contacting me via eBay and sending many msgs but I refused to answer, which is totally opposite that I was contacting him with too many msgs but he refused to respond, do you think he will say truth about receiving item or not. The problem that he’s lying is so obvious via ebay msgs btw me and him. Where can i go complain please.
Posted: December 10, 2014 at 9:06 pm