Squeaky wheel gets the oil keep, complaining until paypal listens
Hi, short story.
I sold an iphone on ebay, (perfect working order) the buyer then claimed “significantly not as described” simply stating that “the phone always shows no service”. I replied to the buyer TWICE on ebay and TWICE on PayPal to try and see if they had set it up correctly, to which i never got a reply. PayPal then awarded the buyer a refund. After my fruitless efforts to communicate with PayPal i googled “PayPal problems” and found your site. I then called the Australian number you have listed, just got some jock in Arizona. I then sent an email to EVERY email address you have listed, as per your recommendations (including the lawyers email). I got TWO replies, one was from “service”= “sorry but this is our policy…..blah, blah, blah”. The second a day later from “EXECUTIVE RESOLUTIONS”=”We have reviewed your case have decided to make and exemption and issue a REFUND”!! So thank you for the listings of all those email addresses, the squeaky wheel gets the oil!
I have read PayPals policy extensively now, and one point really stands out: Schd. 1 Seller Prot. Pol., 2 Limitations, 2.1, h. “the buyer has claimed that the item is Significantly Not As Described”. The key word there is “CLAIMED” so therefore a buyer of any goods only has to “CLAIM” that it is faulty or otherwise.
“seller protection” errrr what???
Posted: September 13, 2012 at 6:09 pm