Refund nightmare and no help from Paypal
After waiting on hold with Paypal for 20 minutes I hung up because I didn’t want to use up all my minutes. Then I called back and waited on hold for another 56 minutes and still no answer. Even after the recorded hold guy assured me 80 times that “my call was important to you”, obviously it was not because I have never been on hold for an hour before. I tried to e-mail paypal but now it is not letting me into my account and won’t let me e-mail without being logged in. I AM LIVID AT THIS POINT. Paypal has the worst customer service I have ever had in my life.
It all started when I bought a pair of stilts on Ebay. The sender notified me that although it said the shipping was free he would need an additional 80 dollars to ship them to Hawaii. So I told him I didn’t want them anymore and to refund my money. On February 25 2013 the money was taken from my account. I wondered why my money had not been returned when he said he had returned it. Upon checking my paypal I noticed the money had become a 259 dollar paypal credit instead of going back into my bank account like it had in the past. He did so but I thought he had not because the money was not showing in my bank account. I called Paypal who then told me that they had tried to refund the money twice but the bank had denied the money and it was sent back to them. In February my bank card expired and they had issued me the same card with a different expiration date. Even though when I had made the stilt purchase online it had me put in my new card information Paypal said that they had the old card information and that was why the bank had denied the money. I gave them the new card information. They said the money will be in your bank account 24 to 72 hours. At this point my bank account had already been overdrawn because I thought the 259 dollars would have been in there already. I called the bank to dispute the late charge they had given because they had denied the money I was supposed to have received weeks before. They said they have no records of Paypal ever trying to deposit any money into my account. I waited 3 days, still no money refunded to my account. I call Paypal again, wait on hold as always forever. I explain the whole story again, the woman says she can’t help me. I ask for a manager, he then says that they never had the ability to put the money in my account and proceeds to show me how to transfer the funds into my account. I had made a purchase on Ebay using part of the 259 dollar credit so the amount I refunded to my account was the remainder of the Paypal balance but for some reason looks like this in my bank statement:
03/11/2013 ACH CREDIT PAYPAL TRANSFER 130309 5HSJ26U7LZWGL 207.02
03/11/2013 ACH CREDIT PAYPAL VERIFYBANK 130308 205HSJ222CVDBXN 0.14
03/11/2013 ACH CREDIT PAYPAL VERIFYBANK 130308 105HSJ222CVDBXN 0.12
I then told the manager I had filed a dispute with my bank for charging me an overdraft fee when they had blocked the money that was supposed to be refunded from paypal. I asked them if when the bank calls Paypal someone will be able to show them reference numbers of the transactions that you are saying you have that show money was refunded to the bank but they sent it back right? He said no we can not give them any information without you present. I then went down to the bank, explained the story once again to them. The banker at that point could tell i’d been through customer service hell and gave me the 26 dollar overdraft fee back and said she didn’t need to talk to paypal. Bank statement:
03/08/2013 CREDIT MEMO 26.00
So I get a letter in the mail a couple days ago saying that I had filed a dispute with the bank saying that money had been taken from my account without my permission. That is not true. I never said that money was taken from my account from paypal. I bought something on Ebay. I tried to pay for it and it tells me my Paypal has been closed because I filed a dispute. I log on to Paypal and it shows I have a negative 259 dollar balance. I try to call, end up on hold forever. I try to log on to my account, it won’t let me. SOMEONE NEEDS TO CALL ME ABOUT THIS MATTER IMMEDIATELY.
This is completely ridiculous. I buy things using Paypal all the time and I’ve never had a problem. This matter has cost me a lot of money, stress, time and a boat load of cell phone minutes. If you are not going to answer calls in a respectable manor, you need to get a service that allows a callback. Also where are you getting a negative 259 dollar balance? This matter had been settled. I do not owe paypal 259 dollars. I have bank statements and purchase history on ebay to prove it. I want my account fixed immediately. Or I will no longer be using Paypal or purchasing things on Ebay. I’m really really mad about how this situation has been handled.
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Posted: April 2, 2013 at 7:20 pm