No protection for Sellers when Buyer claims Item not as described.
A woman called me to purchase a specific product. I did not have to do any selling as she knew exactly what she wanted. I shipped the item to her for $2500. She subsequently changed her mind about the purchase and filed a claim saying that the product was not as described. I provided proof to Paypal that the customer was not being honest and that the item had been accurately described. Paypal, without even investigating, decided in the purchaser’s favour, told her to return the item to me, refunded her money and left me with a negative balance in my paypal account. I never accepted the item so it was shipped back to the purchaser.
My understanding is that paypal does not offer purchase protection if the seller has accurately described an item, but the purchaser is just not happy with it. I was also under the impression that an investigation would be carried out prior to a decision being made. But, in practise in an effort to be expedient, Paypal does not do an investigation as their claims’ people do not have the necessary expertise. Paypal also seems to provide purchase protection without limits, contrary to its stated policy. I am a small business owner and wondering what I can do about this situation – take it to the courts or to the Better Business Bureau. Where do I go from here?
Suggestions would be appreciated.
Posted: August 7, 2013 at 6:19 pm