Even with police report paypal sided with scammer

I did sell an product on eBay.co.uk , to a buyer from Germany. When the buyer received the product he did open a dispute on paypal saying that the product was damaged. I did believe and I accepted the item to be returned for fully refund. While I was waiting for return, paypal limited my account saying that there are some issues cause my account is linked to another limited account. Well, after 5 days I received the return which was an empty box from Germany with some papers on it and the weight on the parcel was about 2.5kg
(my product do not weight more then 0.500 kg)
I did contact the local police station and obtained the crime reference number and then I called paypal providing all details I got from Police.
They told me it is fine and will take a while to decide about this transaction.
After 26 days I got an email from paypal saying that they decided in a buyer favor because my account is limited and is not anymore protected.

How is that possible??/?

Posted: December 7, 2012 at 7:32 pm


One Response to Even with police report paypal sided with scammer

  1. Magnus says:

    Gotta love how paypal has an excuse for not ever having to side with a seller ever. because then they would have to return the sellers fees to the seller and thereby they didn’t make anything on the transaction. All disputes are looked at as how does paypal stand to gain the most. It has nothing to do with what’s right or wrong. Just paypal profit.

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