PayPal suspension based on no information
I recently received out of the blue an e-mail informing me that both my PayPal account and my PayPal Mastercard had been locked.
Upon calling PayPal customer support, support representative Mario explained that my account had been locked and he could not provide me any information for privacy reasons. I explained that this involves MY PRIVACY if there is purported suspicious activity and I need some guidance as to how to resolve the matter. I was told to go get a subpoena. As an attorney, I explained the subpoena process is not the best option to leave a customer considering there is no information to support filing an action with a request for a subpoena since they provide no information whatsoever as to what information led to the decision. Would I be requesting all documents and correspondences related to my name for the entire history of PayPal? Is that the sort of document request they want their counsel to parse through?
He was dismissive and unhelpful. My next call was to eBay that informed me my eBay account was perfectly fine and the issue was solely PayPal’s.
Upon my next call to PayPal the representative said we as a company are making a business decision not to do business with you and we have not duty to tell you why. I explained this is a violation of a prior PayPal settlement agreement re: the EFTA. At this point the representative said there are plenty of other payment services, we don’t have to work with you and you don’t have to work with us. I explained that financial institutions may not make arbitrary decisions that discriminate against participation in the financial system and that I deserved an opportunity to resolve any issue that could cause a 10+ year PayPal user to be summarily dismissed.
She then warranted that she did not make the decision, she does not have all the facts that went into the decision, and will be forwarding the matter on for review. I am awaiting further information from PayPal on this.
Overall, I don’t begrudge an e-commerce entity from reviewing accounts and working with customers to fix issues. But to say we made an internal decision not to work with YOU and that’s our choice and you are not entitled to any further as to why, is just outright wrong.
My esteem for PayPal as a business has been destroyed.
Posted: January 27, 2015 at 5:50 pm