PayPal taking money from wrong funding source

I purchased from the six Star Wars movies. This was a pre-order. the same day I began the transfer of $100 dollars to my PayPal wallet account to cover the cost of the movies. At the last minute changed my order to a bundle saving me $30. So the funds are in the PayPal wallet and PayPal takes the funds straight from my bank. Now I’m over $80 overdrawn because of PayPal while the funds sit in the PayPal wallet untouched. Each time PayPal tries to pull funds from my bank they do it twice within one business day. So I’m charged $20 twice. They continue to do this with out touching what’s in the wallet. Had I just paid with my debit card and not involved PayPal (who is supposed to be so safe and great) I would’t have had any issue. PayPal is the problem.

Posted: April 22, 2015 at 7:10 pm


One Response to PayPal taking money from wrong funding source

  1. Organic Beans says:

    I hear you loud and clear, and that is unfortunate. But, it sounds like that was your first experience with PayPal Wallet. My understanding is that the transfer is not instantaneous; that it can take up to four (4) business days for the transfer to complete. If your purchase is within the four day period, then funds are pulled from the Bank that’s attached to your PayPal account. I do not recall reading that on the website, so a clearly displayed disclaimer needs to be created.

    My recommendation: Write a letter to Dan Schulman, CEO, requesting a reimbursement of funds for the overdrawn amount. Your complaint needs to be addressed to the Office of the President. Good luck!

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