Paypal Here (mobile) transactions are not covered by seller protection
Beware of the new paypal here mobile swipe device. no seller protection offered on any paypal here transactions as per paypal representative.
I recently sold a office furniture item to law firm and installed it the same day.
Client was satisfied with purchase even after they had requested small changes made. Upon completion, I used my new paypal now device on my Ipad to process their credit card, which went through fine.They signed the authorization form of paypal now and a receipt was emailed to them. Fast forward a month later and i receive email from paypal saying that purchase was declared by clients credit card company as not authorized. I immediately call paypal and am told client initiated a charge back saying that this purchase was not authorized. I call the client who acknowledges the charge back and claims that the charge appeared as something else on their invoice and they initiated charge back because they thought it was fraudulent. Once I told them that i had signature and date and time of transaction they changed their tune. However after i updated paypal on the matter, they went ahead and issued provisional credit in the amount of the purchase. To my surprise, no more than 2 weeks later, they debited my account 900,00 plus 15.00 fee and ruled in favor of credit card company. I asked them again why this happened and they informed me that they could not do anything and that paypal here transactions are not covered by sellers protection. So even though client acknowledges purchase, I have their signature which should be stored on paypals system and the goods are still in use, I have no way to dispute this claim and the file has been closed. I am now looking for new merchant processing company because I see that paypal will not protect you and That anyone can file chargeback and credit card companies are part of the inner fraud circle.
Posted: November 14, 2012 at 5:42 pm