PayPal Customer Service is Very Rude
I tried to pay for an eBay purchase last night -the Paypal page indicated that I was over my send limit of $3,000. I was directed to supply bank account info so my account would be “verified”. This brought up red flags for me as I already have my credit card on file with Paypal. Is this a scam of some kind I thought? I phoned in and after being on hold for 30 minutes I spoke to Paypal Customer Service. CS asked me what the issue was and I said I couldn’t possibly be over $3,000 limit as I don’t spend that much on eBay. A few seconds into my explanation she interrupts me with very rude “I will explain to you if you LET ME TALK”. How can I answer her question if I’m being interrupted? She goes on about Paypal puts a limit on user’s accounts and requires bank account information. She says this in a very degrading manner the way a Mother speaks to her misbehaving child. Very insulting! I said I read that info on my screen. She said to check my account information. I click through my account info on the slow Paypal website where I realized that I purchased some software for the company I work for. 2 minutes into the call she hang-up on me. I had to call back and after 30 minutes spoke to another CS person who was actually polite. She answered my question and I hung up.
It’s obvious that Paypal Customer Services are located offshore where they can save revenue by paying low wages. Ditto for hiring practices. Case in point the first CS person I spoke to should not be dealing for the public because she has no patience or people skills. Likely the only qualifications to to work for Paypal Customer Service is a moderate command of the English language.
Posted: May 7, 2013 at 7:14 pm