PayPal Customer Service is Very Rude

I tried to pay for an eBay purchase last night -the Paypal page indicated that I was over my send limit of $3,000. I was directed to supply bank account info so my account would be “verified”. This brought up red flags for me as I already have my credit card on file with Paypal. Is this a scam of some kind I thought? I phoned in and after being on hold for 30 minutes I spoke to Paypal Customer Service. CS asked me what the issue was and I said I couldn’t possibly be over $3,000 limit as I don’t spend that much on eBay. A few seconds into my explanation she interrupts me with very rude “I will explain to you if you LET ME TALK”. How can I answer her question if I’m being interrupted? She goes on about Paypal puts a limit on user’s accounts and requires bank account information. She says this in a very degrading manner the way a Mother speaks to her misbehaving child. Very insulting! I said I read that info on my screen. She said to check my account information. I click through my account info on the slow Paypal website where I realized that I purchased some software for the company I work for. 2 minutes into the call she hang-up on me. I had to call back and after 30 minutes spoke to another CS person who was actually polite. She answered my question and I hung up.

It’s obvious that Paypal Customer Services are located offshore where they can save revenue by paying low wages. Ditto for hiring practices. Case in point the first CS person I spoke to should not be dealing for the public because she has no patience or people skills. Likely the only qualifications to to work for Paypal Customer Service is a moderate command of the English language.

Posted: May 7, 2013 at 7:14 pm


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7 Responses to PayPal Customer Service is Very Rude

  1. Michael Plinski says:

    I am more interested wanting to know why is it important that PayPals needs to verify my personal bank account. I have paid everything in full and do not have a balance ever on PayPals Books. Doesn’t make sense that they are requiring its members to provide routing numbers when they have a history established paying through American Express. I called American Express and they too were not sure why PayPals is demanding this information. It appears they are following the same direction as Netflix….both based out of ? need I say more. I will not send information that is not of their concern. They expressed they don’t want to loose me as a member but that it is in regard to a Bank Secrecy Act of July 2011. Has anyone else experienced a similar problem?

  2. Anonymous says:

    I just committed to buy an item for @20 on ebay and the seller required the use of paypal, which I have, with my credit card on it. But i now can’t pay for the item because of this “limit” on my account that says I have to add a bank account. I’m not doing this. I am contacting the seller right now because this is absurd and I only want to just pay with my f&*king visa for f*^k sakes.

  3. PayPal CS Agent says:

    I happen to work for PayPal as a Debit Card Agent. Not all of our CS is over seas. We have 2 major hubs in Omaha, NE and Chandler, AZ. The reason we ask for the bank info is to help prevent money laundering. We use that information to help confirm who you are. Simple as that.

  4. PayPal CS Agent says:

    I forgot to add that the bank info is NOT the only option. A PayPal credit product can be applied for as well as a means to confirm the users ID.

  5. mark says:

    paypal needs your bank info, so they can pull money out at anytime,thats the real truth, they are crooks, and not to be trusted.

  6. Foxses says:

    PayPal is a garbage bin. Do not use PayPal fuck off. I got a plan to kill their entire family

  7. Anonymous says:

    I’m 45 years old and have been using PayPal for many years. I just called with an issue and could not believe how rude the girl on the other end of the line was. Painfully apparent they do not value their customers. I will be closing my account. I expect this will hamper my buying and selling on eBay but I wont give PayPal another penny of my money.

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