I sold and shipped a large item completely across the country even though I listed the item for local pickup. After almost 40 days the buyer contacts me and complains that the item is broken and isnt usable. The damage he complains of is not technical but obvious when you look at the item. So my first instinct is he no longer wanted the item so he broke it so that he could make a claim. Keep in mind this is over a month after he recieved the item and my Ebay policy states I do accept returns but you have to make me aware of the problem within 7 days so I am not responsible now for what may have happened in that 30 day interim. He starst a claim on Ebay and when all is said and done Ebay finds that since his complaint was way over the time limit he has no claim to a refund! Great! I am not going to get screwed over right?
The buyer files a chargeback thru paypal and paypal takes money from my acct and refunds this buyer in full even though the case had already been settled in my favor thru Ebay policies. So I am out almost $400 and the buyer still has the item. In conclusion I got the shaft by paypal.
Whats worse is now that I have a chargeback on my paypal ledger each and every payment I recieve thru paypal gets a hold put on it until I can prove the buyer is satisfied with his purchase!!!
Paypal has become more of a business hinderance for mke than an asset as money flow is important to the buying and selling I do.
I am not sure what to do to bipass Paypal as they seem to have a pretty good chokehold on Ebay sellers???
Submitted By:: James Calder
Posted: March 21, 2012 at 6:51 pm