Paypal Chargeback

I sold and shipped a large item completely across the country even though I listed the item for local pickup. After almost 40 days the buyer contacts me and complains that the item is broken and isnt usable. The damage he complains of is not technical but obvious when you look at the item. So my first instinct is he no longer wanted the item so he broke it so that he could make a claim. Keep in mind this is over a month after he recieved the item and my Ebay policy states I do accept returns but you have to make me aware of the problem within 7 days so I am not responsible now for what may have happened in that 30 day interim. He starst a claim on Ebay and when all is said and done Ebay finds that since his complaint was way over the time limit he has no claim to a refund! Great! I am not going to get screwed over right?
The buyer files a chargeback thru paypal and paypal takes money from my acct and refunds this buyer in full even though the case had already been settled in my favor thru Ebay policies. So I am out almost $400 and the buyer still has the item. In conclusion I got the shaft by paypal.
Whats worse is now that I have a chargeback on my paypal ledger each and every payment I recieve thru paypal gets a hold put on it until I can prove the buyer is satisfied with his purchase!!!

Paypal has become more of a business hinderance for mke than an asset as money flow is important to the buying and selling I do.

I am not sure what to do to bipass Paypal as they seem to have a pretty good chokehold on Ebay sellers???

Submitted By:: James Calder

Location-: Arizona

Posted: March 21, 2012 at 6:51 pm


3 Responses to Paypal Chargeback

  1. Upper Class Mgmt says:

    The service I got from my 2 years with paypal was nothing outstanding. The final straw with them was when they held my funds for 21 days because of a recent “spike” in account activity. So my jewelry line took off – who cares? All of a sudden I’m getting penalized for doing business. They are a joke. It’s hard to do business when your out $400 like yourself, it seems logical that ebay would have found this case in your favor since you were within your policy rights, but hey that’s them for ya! They just don’t care.

  2. Maria Desperado says:

    Paypal service is just about the worst on the face of the planet. Their “support” team is rude, condescending, and insensitive. I am looking for a different way to accept cards as we speak. I’m glad that I’m not the only one who has issues using their service. They made me feel like a criminal and as though I was the only person who had any issues with their practices. How on earth are you supposed to prove the jerkoff who is screwing your over is satisfied with his purchase? UGH I can’t stand them!

  3. Jason Bitwise says:

    Paypal service is amongst the worst I’ve ever received from a company. I’ve been in business for 21 years and I have to say they are a horror to deal with. I was in it for the long-haul with them but after they started outsourcing their support and creating all these hoops to jump through I dumped them. Paypal buyers are notorious for pulling what this lady did to you and it needs to stop. Do yourself a solid and move on from doing any transaction with them ever again.

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