Why doesn’t paypal care about their users?
I am having ongoing technical issues with my account which seems to stem from a glitch in the PayPal system. When I sign in to my account, it says that my account is ‘limited’.
I have gone through the limitation review more than 10 times in an attempt to resolve it, but when I click the box re: agreeing to PayPal’s Electronic Communications Delivery Policy, then press continue, it does not acknowledge that I have accepted the terms and takes me back to the original page that states that the account is limited.
I have tried doing it on various computers (Mac and PC), as well as on Safari and Firefox, and nothing works – it never acknowledges my Agreement to Receive PayPal Electronic Communications.
Due to this, my account is frozen and I cannot receive payment from my customers.
I have emailed to get help six times, and each time it points me back to the website to read a section completely unrelated to my issue (ie. it is clear that a human did not read my email). I’ve also tried calling, but both times waited on the phone for more than two hours.
Why doesn’t PayPal respond to its customers?
Posted: March 27, 2013 at 4:36 pm