Paypal, the biggest mistake I ever made.
I live in Naches, WA. I sold a saddle to a woman in Prince Edward Island Canada. We thought it would be a safe, clear idea to use Paypal. I called them on Thursday 8/9/12 after she deposited the amount into my Paypal account. They said there was a limit of $500.00 as I wanted it to be transferred into my bank account which was already set up with them. I followed their directions as a pleasant midwest male agent walked me through their site. I was online or on the phone for over 4 hours trying to make this happen. Then I was told it would take 3-4 business days for my money to transfer into my bank account. Paypal managed to deposit .14 and .13 into my bank account and return it in one day. So I called them on their bullshit. They refused to access my funds before 3-4 business days. Being a Thursday, and the weekend coming up, it could take until next Thursday, or one week. I’m a licensed nurse and work doubles on weekends. By Monday, I was exhausted but I checked into my bank account to see if anything had happened. Nothing. So I called Paypal and got a snotty Philipina who argued with me that I hadn’t transferred the money on Thursday so I had to go through the process all over again. I would be until Friday before the money was in my checking account. Now we’re over one week. I asked to speak to a supervisor/manager and she argued with me some more. I insisted and she put me one with another Philipina who was snootier. I asked how to refund the poor woman money as she had paid for a saddle that she won’t get for God knows how long. She told me to go to History and the drop down arrow. I told her there was no drop down arrow. She yelled at me and hung up. This was a supervisor, supposedly. I finally figured out how to refund this poor woman’s money on my own and called back the next day, today, and spoke with Bill, a manager in the Philippines. He spoke with authority, but did nothing to help me get my money or to correct the wrong being done by these snotty agents. So I told him to confirm that the money had been returned to the lady. It had been $624 and change. Paypal took $24 for themselves after all of our trouble, just to refund the woman her money. Jeff, the manager assured me that everything was taken care of and that from now on I would have no problems with Paypal as everything is set up now. I laughed at him. Are you kidding? You have done nothing to help me. Everything was simply my problem to deal with. I told him I had been surfing the web while talking to him and found this site, PayPalsucks.com. I told him I’d be going there and sharing my experiences so that others may avoid PayPal and all of this garbage, but mostly, the precious time being thrown away.
Posted: August 15, 2012 at 3:54 pm