PayPal admits to glitch but does not provide me with payment
In 2005 I sold a military Katana to a person in another state, received notice to ship as PayPal revived payment.
Item was shipped, tracked and within 5-minutes of receipt by buyer, Pay Pal refunded his entire purchase amount w/o any complaint. The item was not returned,
I asked Pay Pal by phone, and they aid it was possible a glitch in their system and would be corrected within 45 days, so after 42-days, w/o receiving the sale price in my active account, I requested Pay Pal investigate. Their answer was it wasn’t possible, but they admitted it did happen, and since it was shipped by mail I should contact UPS with the details re: mail fraud. You can guess where that got me… USPS referred me to the local police, who said it would require a $10,000 bond to formally serve a warrant on the buyer (the person never responded to several e-mails), and in addition a formal complaint need be filed in the city & state of the accused. This was a $167.00+$22 ($189.00) shipping loss for me. At the time I had only one remaining Katana to sell for a museum in Sarasota, FL which I’d evaluated the lot of 23 they received upon death of a WW II veteran/benefactor. I worked on a 10% of sale basis and paid my own shipping costs, so the entire effort was not a total loss, but that one ‘hack’ job, or whatever Pay Pal would not admit to, cut deeply into my profits.
Posted: December 29, 2014 at 7:21 pm