Can’t have my money, can’t close my account and can’t get any help from Paypal
I sold a few things on eBay before my move, and had about $250 in my PayPal account. Last week, my PayPal account was hacked and someone made a fraudulent charge. I complained to my bank and to PayPal.
PayPal investigated and then refunded the charge. The money over my balance in PayPal was refunded back to my credit card. The other money that was formerly in my PayPal account was refunded back to my PayPal account.
I removed my credit card information immediately.
I tried to close my PayPal account and it says I can’t while there are pending authorizations. There are NO pending authorizations, and no scheduled or approved payments on my PayPal account.
I called PayPal customer service and the agent tells me that I can’t have the money in my account sent to me via check because they only send money to CONFIRMED ADDRESSES, and since I had removed my credit card earlier in the week, they said I had no confirmed address and I would have to add my credit card back to my account to get the money out of my PayPal account.
They have my address, credit card info, and everything else they need in their records, just not on their website any longer. So, I asked to speak to a supervisor. The agent put me on hold. I waited and waited before calling PayPal with another phone line. Their recording answered saying their offices closed at 10pm. It was 10:39 and I had been on hold for 57 minutes. The agent just put me on hold and went home for the night.
Now, not only do they have my money and refuse to give it to me unless I put my credit card or bank account on their website again, but their agent just left me on hold for I guess would have been an eternity if I had been willing to hold that long.
I will be on the phone to their Corporate offices in the morning.
Their Corporate office phone number is: 408-967-1000 Fax: 408-376-7514
2211 N. First St
San Jose, CA 95131
Interim President John Donahoe
CFO Patrick Dupuis
SVP and Chief Customer and Marketing Officer Ranjana Clark
There has to be an attorney that is also a part of the multitudes of people screwed over by PayPal and I think it’s time we find one and begin a “Class Action” against PayPal and their THEFT of our money.
Posted: August 16, 2012 at 2:57 pm