Our item was lost but we never got refund

We recently ordered goods from an Italian seller that didnt turn up The item was apparently lost at Heathrow Airport.
We opened a case against the seller as EU seller regulations state they are responsible for refund.
Paypal didnt read the info we supplied and ruled case in favour of seller,they didnt bother using tracking number to see it had been lost.
We appealed case and stated we can prove item has been lost but again they refused to take into account any info we had supplied and said the item had been delivered.
The seller has become abusive and will not refund which by law they are required to do so we are looking at taking PayPal to court to recover money as its down to their incompetence we have not received refund.

Posted: December 26, 2014 at 7:40 pm


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