General Moronic treatment of prospect sign-ups
All I wanted was to make a simple enquiry before joining paypal. I am a software engineer of 20 years experience so I am used to asking questions in a precise manner.
I asked whether I could impose limits on my account ( if I were to open one ) to impose a maximum limit on the amount that could be taken out of my account a month. I consider this a reasonable and sensible security back up. My second question was similar to this one.
The first email I received back was standard industry blurb which translates to “we dont think you have read our online FAQ properly so we will throw it at you a second time to try and minimize our operator costs” – Fair enough I expect this so I did as instructed and replied on the basis that the standard blurb did not answer my questions.
I then received this email… ( XXX’s substitute private information )
================= START OF PAYPAL RESPONSE =============
Dear Jon XXXXXXXXX
We’ve received your email from jon@XXXXXXXX.com This email address isn’t linked to any PayPal account. In the interest of security and privacy, we can’t send any account specific information to an email address that’s not currently linked to your account.
If you log in to your PayPal account and send us your question(s) via our Contact Us page, we can reply to your primary email address (that’s the one you use to log in) with account specific information.
If you want to add a new email address to your account and/or change the primary email address on your account:
Go to www.paypal.com/ukand log in to your account.
Click ‘Profile’ near the top of the page.
In the ‘Email’ section, click ‘Update’ and make the desired change(s).
Otherwise, please email us directly at email@example.com, using any email address that’s linked to your PayPal account and we’ll be happy to answer your questions.
It is my pleasure to assist you. Thank you for choosing PayPal.
================== END OF PAYPAL RESPONSE ================
Thanks for either….
1. Not reading my initial enquiry where I made it clear that I was not currently signed up with paypal and so this was an enquiry that might lead to me opening an account with paypal – hence no account at the moment with paypal.
2. Being plain dumb.
I then phoned paypal and reached an amusing semi-intelligent automated response machine that seemed to want to have a question and answer conversation with me and claimed to be able to understand simple free form speech. I hope it understood me telling it to go F*** itself after the inevitable two minutes of pure frustration – hell I am a computer guy myself so I suppose I already knew that the “conversation” would be fruitless.
I may continue after all these are frustrations in getting info out of paypal prior to joining up – maybe they are fine after you have joined but their method of dealing with people who are interested in getting an account but dont have one yet SUCKS.
Anyone reading this from paypal – please remove all hints on the paypal website “contact us” pages that you can actually make an enquiry if you are not already signed up because unless you particularly like answers from morons or low IQ – AI software this is not the case.
Posted: April 16, 2013 at 6:45 pm