Buyer open dispute after 6 weeks and won

I have sold and item and the buyers never complained but after 6 weeks has opened the Paypal dispute: the order never received. I tried to contact the buyer but he never replied to my mail. I have re-posted the order by Registered post with all proofs of postage necessary to Paypal. i have tracked the order and have found it was waiting for collection in buyers local post office for two weeks. I have contacted the buyer again- no reply. After two weeks it has delivered to the address which was on e-bay/Paypal. I have sent a copy of Registered receipt with the buyer address, with the date of postage , with the tracking number, with my sign and with the Australia post stamp. The buyer has reported: the order has not delivered and Paypal just took my money. So this buyer has received his order twice and had money back. They wrote to me:
After careful consideration of this case, we’ve decided in favour of the buyer.
But I have provided ALL proofs of postage with necessary for buyers protection. Where is truth? How could the believe the buyer he never received it if I have Registered post copy and Australian post record about delivery?

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Posted: October 4, 2012 at 6:03 pm



2 Responses to Buyer open dispute after 6 weeks and won

  1. matt says:

    “careful consideration” that is such crap. If paypal just read the information they were provided with it is such a clear case but paypal never reviewed what you send then or up load. It’s not that they believe the buyer it’s that ruling in favor of the buyer is more favorable and profitable to paypal and it’s all about the bottom line for these capital bastards. Whatever happened to right and wrong?

  2. Cc says:

    That sucks and reason I’m closing all eBay/ PayPal accounts. Not worth the aggravation.

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