Appalling service by PayPal
After selling USD 190,000 on ebay in a one month period ( giving Paypal substantial commission ) I am getting appalling service.
15 days ago I sent in a request asking for a transactions report during that period. It should be easy to generate but excel sheet generated did not match the total amount collected.
5 days later – No reply so I sent a reminder.
I got a reply in two days from someone called Syahirah . She said she would send a the report by email that day . Of course she didn’t.
I got a telephone call the next day saying the same- Of course I did not receive.
Yesterday , after 14 days of waiting I got a email saying will be sent that day . Of course it has not been.
I wait in good faith but I am astonished about the level of service I am getting considering the amount I have transacted. It seems PayPal cannot provide service to larger business.
Despite transacting this amount and asking for a better commission rate I was refused because PayPal said it should be a smaller amount spent but spread over 12 months ! Time for a change to a provider who works on logic and good service.
Posted: April 6, 2016 at 4:35 pm