90% of collected purchases are unauthorized

I sold a 27″ iMac computer on eBay. PayPal notified me that the required £1,300 had been paid into my account. Once this was confirmed I felt safe in releasing the computer for collection. After it had been collected, PayPal sent another email saying the payment was unauthorised and they had therefore stopped the payment going out of my Paypal account.
PayPal and its owner eBay both insist that they are not responsible for unauthorized transactions unless the item is delivered to the buyer by a system with delivery tracking, and I will therefore receive no recompense.
I’m a pensioner with no income apart from my state pension, and this is a major setback for me. I would of course like to know if I have any right of redress; but I also feel strongly that both eBay and PayPal are at fault for not making it absolutely clear wherever possible and relevant that the seller is not protected without a cast iron delivery track. PayPal told me cheerfully that “a good 90% of collected purchases are unauthorised”! And that’s their level of support. I feel done over by them as well as by the fraudster; and there seem to be many others like me.

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Posted: August 27, 2012 at 3:49 pm