PayPal closed my account
I have been advised by email that my PayPal account has been cancelled. I quote;
“Dear Mark K,
We have reviewed your PayPal Account and, due to the excessive risk
involved, we would like to begin parting ways in a manner that is least
disruptive to your business.
———————————–
Disbursement options
———————————–
Option 1. If you owe refunds to any of your buyers, you can use the money
in your PayPal account to refund them. Click “Contact Us” at the bottom of
the page with the transaction details. We’ll send a refund on your behalf
using money from your PayPal balance.
Option 2. Money in your PayPal account will be held for 180 days. After 180
days, we’ll email you information on how to receive your funds.
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
Sincerely,
PayPal Account Review”
I am a respected individual, which hold a position as the General Manager of a company which is a Preferred Partner to Google
I have never been a person to push my position or standing, however, in this instance I have had to make mention. I have never been cancelled or rejected form any service provider in such a manner, with implications that I may be conducting high risk or unsavoury dealings. Because I am selling a couple of Items I own with no receipts available!!
I spoke to Mike, the service operator that I managed to speak to twice in 2 days. He was very polite, I told him on the first conversation that I just moved back from Hong Kong in April and I won’t have these receipts, as I did not keep a lot of my receipts or papers, it is an international move.
I was asked for Additional ID (proof of identity), which I supplied My US passport and My Australian Driver’s Licence for proof of address. I also followed the steps to verify my credit Card details.
The only area was the receipts (proof of ownership) On this and this alone, form what Mike told me. A risk assessment was made, I was deemed a high Risk and was told that I am No Longer Welcomed to be a PayPal client.
I have not had one complaint against me and
I was in process to finalise some other purchased when this all happened. I am a seasoned business person and this reaction from PayPal is excessive to say the least.
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Posted: September 20, 2012 at 4:16 pm
I signed up with ebay and paypal to sell items I buy at estate and garage sales which most of the time when you buy you don’t get a receipt for. For some reason eBay/paypal decided to investigate me, I have perfect feedback, no disputes or chargebacks. Now they want me to provide them with receipts from my supplier and I don’t have this and I am not about to drive around to peoples houses asking for a receipt for a vase I bought from them 3 months ago when they had a garage-sale. This is ridiculous and there is not a damn thing I can do to make eBay/paypal understand.
Fair enough, but some of us are outside the US, and we cannot use the alternative suggested in the link above, simply because they require a business registered in the US, social security number and US bank account. It would be nice to find a good service that does not think the world ends in the border with mexico and canada. In some cases we are stuck with PP.
I received the same surprise e-mail this morning… and I have over $1000.00 in the account!
At first I received a “account review” a month ago, I was to provide tracking info on items I have sold (not on ebay!!) which I had no problem with. For two items I was able to provide tracking right away, however I custom make home decor and each item usually takes 20 business days to produce and my customers are full aware of that fact… Yesterday I provided them with the last tracking info requested assuming that I had complied with their request and my money should become available to me “soon”!
I have had a couple Paypal “claims” which I didn’t think were unusual in my line of business (ie USPS not delivering the package fast enough), and all claims were resolved successfully!
I deliberately left the money of any transaction in the Paypal account until I knew the item was delivered (stupid me)….
But frankly I have had enough, I have contacted a friend (attorney) to see what my options are – ie small claims court, Attorney General, Securities…
I feel so many of us are constantly effected by this and we vent on websites or forums but do not much else, perhaps Paypal knows this and therefore they wont stop bullying us until someone stops them!!!
My business in not a BIG time business but I have been in business successfully since 2005 and I have been supporting myself and two children with it, so it is my/our “bread and butter” or should I say at this very moment Paypal is holding my rent money and that makes me very angry!!!
So as far as I’m concerned they just pushed me a little to far…