Paypal currently has $1470.35 frozen in my account so I can’t touch it because of 1 order. I have been a paypal customer for 8 years and have never had a problem before. They opened there own case against me in their resolution center. The Buyer didn’t even complain and has nothing to do with this. Paypal wanted all of my personal information, which I have given to them several times and wanted a tracking number for the item shipped. I provided all of that information and they still won’t release my funds. I called support today and they transferred me to 3 different customer service reps, and each of them gave me a different answer. I don’t know what to do because currently I need to refund a customer for a large sale that was returned and I cannot complete the refund because ALL my funds are frozen and the customer is pissed at me and I can’t do anything about it. Some seller protection, because
About 2 years ago I made my first ever sale via Ebay. I sold my old iPhone to some guy near Russia. After I was paid I sent his package and was told that I needed to get a customs ID or something like that. I was told by the rep at the post office that since I had the customs ID, standard tracking wouldn’t be needed since the item can be tracked via the Customs papers. After about a week or so the buyer claimed to have never received his package even though evidence from the paper trail shows that the package left the country. The buyer (who I have to assumed is pulling some sort of scam) requested his money back and was paid by paypal who then turned around and charged ME!!! They claim that since I didn’t get additional tracking there’s no way to prove that the item was sent. If I had known additional tracking was needed, I would have done so but I took the word of the postal rep since well… It’s HIS job
MY PAYPAL STORY STARTED 1 MONTH AGO WHEN A CUSTOMER OF MINE ORDERED WHOLESALE FOR OVER 1,950.00 I SENT HER THE ORDER AND I HAVE TRACKING NUMBERS ETC TO PROVE THE ITEM WAS SHIPPED EVERYTHING WAS FINE 1 MONTH PASSED AND I SEE A NEGATIVE BALANCE FOR THAT AMOUNT. ME BEING SMART I SAVED THE TRACKING INFO ETC JUST IN CASE I PUT ALL THAT INFO ON PAYPAL AND SUBMITTED IT TWO DAYS LATER THE BALANCE IS STILL NEGATIVE. I CALL PAYPAL AND THEY TELL ME SHE SAID SHE NEVER RECIEVED HER ITEM AND I TOLD THEM THERES A TRACKING NUMBER THERE TO PROVE. THEY SAID THE TRACKING NUMBER ISNT ENOUGH THAT TRACKING NUMBER INCLUDED DELIVERY CONFIRMATION SIGNATURE AND INSURANCE BUT IT WASNT ENOUGH SO I GOT VERY FRUSTRATED AND ASKED TO SPEAK TO A SUPERVISOR AND GUESS WHAT THIS AXXHOLE TOLD ME; MOST LIKELY SHES GOING TO GET HER MONEY BACK #@$%^$^ BECAUSE WE HAVE NO WAY OF TELLING IF SHE RECEIVED HER PRODUCT WELL WHATS THE POINT OF ANYBODY USING PAYPAL AS A BUSINESS BANKING
Here is a copy of the letter I just sent to Paypal. Enjoy!
I am extremely disappointed with Paypal. I have been a reputable customer of yours for over a decade. I had a recent dispute (March 2013) with a buyer, who fraudulently put in a claim because he did not want to pay for duty. I forwarded all the information, including a scan of the shipping receipt and a copy of his emails. I even included the email where he confessed that he received it but sent it back because he did not want to pay for duty. I’ve never received the item back. I am out the money and the tablet. I provided you with all the information, yet never received communication from you except for the official “screw you” email that informed me that you were siding with the buyer and taking my money away ($220). Then, I emailed you again informing you that I was not happy and did not want to pay the outstanding negative balance
I have been a PayPal/EBay customer for about 13 years. I have worked hard to maintain 100% feedback on EBay. Recently I took on a new business venture. I had invested a few thousand dollars to purchase computer equipment that would enable me to generate virtual currency (Bitcoins). I sold an auction for one of these coins for $200. A few days later I got an email saying the payment was reversed. Reversed after me sending the product to the buyer. When I called PayPal to find out what was going on I was told that someone used PayPal as guest processing service but the credit card that was used was stolen. Since my product was not tangible not only would I lose the value of the coin but the buyer would get a full refund.
After finally accepting this loss I decided to brush myself off and chalk off my loss. The following day I receive and email from PayPal informing me my account was limited and would be restricted if I don’t
I have $13,000 in dispute, not by a buyer… but paypal felt the money sent to me was fraud. But the guy (friend reseller of mine) never disputed. Also I gift my wife $1,800 in a few weeks to pay bills (which I have done for about 5 years — gifting money to my wife’s paypal account) and they claimed it looks like fraud too. Wow these guys are a joke. Luckily I never trusted these jokers and I had other sources of processing payment and I removed money from my PP account ASAP, plus closed Credit cards and checking accounts attached to account. I LOVE YOUR SITE!! I will be sending donations AND Suing paypal. I am married to a lawyer and have been in 6 lawsuits in 4 years… I hate court BUT this will be so much fun. THANK YOU THANK YOU THANK YOU.